Heirloom Arms LLC takes enormous pride in our craftsmanship and products that we design and sell. It is our number one goal that you are 100% satisfied with your collectible firearm. We always encourage our clients to pay special attention to any and all personalized items related to your order and make sure that you double check for accuracy before submitting your final order. If for any reason your are dissatisfied please call us immediately at (970) 481-0471 and we will do what we can to make the situation right. All issues will be handled individually with care and tact. We will endeavor to resolve the issue to your satisfaction in a timely manner.
While we understand that situations and circumstances change over time, it is important to remember that our manufacturing, design, and customization process is permanent and meant to last for generations. Final payment is regarded as permission to finalize the production process and delivery. If for some reason you need to cancel an order before final payment is completed we will do our best to accommodate your situation. We may request that you pay for production and customization processes that have been completed up to the time of cancellation which may include administration and customized artwork. Cancelled orders may be subject to a 30% fee.
Heirloom Arms LLC is not responsible for items left unclaimed from our premises or any items left at one of our dealers after 60 days beyond the designated pick-up date.